Privacy Policy

1. Data Controller

The data controller for the Service is the legal entity operating Resevio as identified in your agreement with us or on our website. If business users enter guest data into the Service, those businesses may act as independent controllers for their own processing activities.

2. What Personal Data We Collect

We may collect the following categories of personal data:

Account data: name, email address, authentication credentials.

Booking & operational data: information you submit to manage reservations, services, and customers.

Technical logs: IP address, device identifiers, browser type, timestamps.

Communications: messages and files exchanged with our support team.

3. Purposes and Legal Bases

We process your data only when we have a valid legal basis:

To provide and secure the Service (performance of contract / legitimate interests).

To comply with legal obligations (e.g., tax, fraud prevention).

Marketing and analytics (only with your separate consent where required by law).

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, and dispute resolution requirements. After that, data is securely deleted or anonymized where feasible.

5. Sharing and Processors

We do not sell your personal data. We share data only with trusted subprocessors (e.g., hosting providers, email services) under binding agreements. For international data transfers, we use standard contractual clauses or equivalent safeguards as required by law.

6. Cookies and Similar Technologies

We may use cookies and local storage for essential functions (sessions, preferences) and limited analytics. You can control cookies through your browser settings, but disabling necessary cookies may affect Service functionality.

7. Your Rights

Depending on your location, you may have the right to:

Access, rectify, or erase your data.

Restrict or object to processing.

Port your data to another service.

Withdraw consent at any time.

Lodge a complaint with a supervisory authority.

To exercise your rights, contact us using the details below.

8. Security

We implement technical and organizational measures appropriate to the risk level. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Children

The Service is not intended for children under 16. You must not provide personal data of minors without lawful parental or guardian authority.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will change accordingly. Material changes will be notified via the Service or by email where appropriate.